WARRANTY

VSI believes our carbon products are durable enough for training and racing.  Once you become part of the VSI family we do everything in our power to keep you here. We design and manufacture products that will confidently survive the rigors of training and competition at the highest levels.

Therefore, we stand behind our product with the following warranties:

Extent of Limited Warranty

VSI provides this warranty to consumers who purchased VSI products from VSI or from VSI agreed dealers.

Frame and fork

VSI warrants its frames and forks to be free from defects in materials or workmanship for a period of two [2] years after original purchase.

Wheel sets and Other Parts

VSI warrants its wheel sets and other parts [handlebars, seat posts and stems] to be free from defects in materials or workmanship for a period of one [1] year after original purchase.

NOTE:

This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the VSI component was purchased. Original proof of purchase is required.

If the purchase was made through the VSI website, claims under the warranty may be made via e mail to: info@vsibikes.com. Original proof of purchase is required.

Limitations of Liability

To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall VSI or its retailer be liable for direct, indirect, special, incidental, or consequential damages.

Limitations of Warranty

This warranty does not apply to products that have been incorrectly installed and/or adjusted.

This warranty does not apply to damage to the product caused by a crash, impact damage, abuse of the product, neglect, non-compliance with specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design.

This warranty does not apply when the product has been modified.

This warranty does not apply to normal wear and tear.

This warranty shall not cover damages caused by the use of parts of different manufacturers. This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/ or authorized by VSI.

This warranty does not cover damage caused by vis major.

This warranty shall not cover damages resulting from commercial (rental) use.

Details about warranty period:

Step 1: Send an email to: info@vsibikes.com telling us about the problem with the purchased product.

Step 2: Take photos or video to show us the problem.

Step 3: We will analyse the problem based on the pictures or video or in person, where possible.

Step 4: We will confirm what caused the problem and give you feedback.

Please note:

Products returned to VSI will be sent to the factory to finish all the testing:

• If the products have a factory defect/quality problem, VSI will pay all expenses.
• If the problem was caused by human error, the customer will responsible for the expenses.

To activate the warranty all customers must register the frames or parts at: info@vsibikes.com. (Click on the button below). The information must include a description of the frame/part, where purchased and when purchased.

Contact Details:

For all technical, warranty or guarantee related issues please notify (See Step 1) us firstly on the following contact details:

South Africa: Mobile Number+27718906864. E-Mail: info@vsibikes.com

International: Mobile +971568597963. E-Mail: info@vsibikes.com