Terms of service

Last updated: 01 January 2026

These Terms & Conditions (“Terms”) govern your access to and use of www.vsibikes.com (the “Site”) and any purchase of products from VSIBIKES (“we”, “us”, or “our”).

By accessing the Site or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, and Returns, Refunds & Warranty Policy (together, the “Policies”).

1. About VSIBIKES

VSIBIKES operates as an international retailer and distributor of premium cycling products, including bicycles, frames, wheels, components, accessories, and related goods sold under VSIBIKES and affiliated brands.

2. Eligibility
To place an order on this Site, you must:

  • Be at least 18 years old, or
  • Be the legal age of majority in your country of residence

By placing an order, you confirm that you meet these requirements.

3. Products & Specifications

  • All products are subject to availability
  • Product descriptions, images, weights, finishes, colours, and specifications are provided for guidance only
  • Minor variations may occur due to manufacturing processes

We reserve the right to modify, update, or discontinue any product at any time without notice.

4. Pricing & Currency

  • Prices are displayed in the currency selected on the Site
  • Prices may exclude shipping costs, import duties, customs charges, VAT, or local taxes
  • Customers are solely responsible for any applicable import duties, taxes, or customs fees

We reserve the right to change prices at any time. Price changes do not affect confirmed orders.

5. Orders & Acceptance

  • Orders are subject to acceptance and availability
  • An order is deemed accepted when you receive an order confirmation email
  • We reserve the right to refuse or cancel any order, including due to suspected fraud, pricing errors, or stock issues

If payment has been taken for a cancelled order, a full refund will be issued.

6. Payment

Payments are processed securely via Shopify and its authorised payment providers.

  • VSIBIKES does not store credit card details
  • All payment transactions comply with PCI-DSS security standards

7. Shipping & Delivery

  • Delivery times are estimates only and not guaranteed
  • Risk of loss or damage transfers to the customer upon dispatch
  • We are not responsible for delays caused by customs, carriers, weather, or force majeure events

Shipping costs are displayed at checkout unless otherwise stated.

8. International Orders

For international orders, customers are responsible for:

  • Customs clearance
  • Import duties and taxes
  • Compliance with local laws and regulations

VSIBIKES is not liable for delays, additional costs, or refusals imposed by customs authorities.

9. Returns, Refunds & Warranty

Returns, refunds, and warranty claims are governed exclusively by our Returns, Refunds & Warranty Policy, which forms an integral part of these Terms.

Key points include (summary only):

  • 14-day return window for eligible items (EU-compliant)
  • Manufacturer-backed warranties
  • Exclusion of wear-and-tear and consumable items (e.g. grease, bearings, seals)

In the event of any conflict, the Returns, Refunds & Warranty Policy shall prevail.

10. Product Use & Safety

Cycling products involve inherent risks.

By purchasing and using our products, you acknowledge that:

  • Proper installation, maintenance, and use are essential
  • Products must be installed by qualified professionals where required
  • VSIBIKES is not responsible for damage or injury caused by misuse, incorrect installation, or failure to follow manufacturer instructions

11. Intellectual Proprty

All content on the Site, including but not limited to:

  • Logos
  • Brand names
  • Images
  • Text
  • Designs

is the intellectual property of VSIBIKES or its licensors and may not be used without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law:

  • VSIBIKES shall not be liable for indirect, incidental, or consequential losses
  • Our total liability shall not exceed the purchase price of the product giving rise to the claim
  • Nothing in these Terms limits liability where such limitation is prohibited by law.

13. Indemnity

You agree to indemnify and hold harmless VSIBIKES from any claims, losses, or damages arising from:

  • Breach of these Terms
  • Misuse of the Site or products
  • Violation of applicable laws

14. Privacy & Data Protection

Personal data is collected and processed in accordance with our Privacy Policy and Cookie Policy, including GDPR, DSGVO, UK GDPR, and CCPA/CPRA requirements.

15. Governing Law

These Terms are governed by the laws applicable to the seller’s place of business, without prejudice to mandatory consumer protection laws applicable in your country of residence.

16. Changes to These Terms
We may update these Terms at any time. Updated versions will be posted on the Site with a revised “Last updated” date.

17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact
info@vsibikes.com