Privacy policy

Last updated: 01 January 2026


This Privacy Policy describes how VSIBIKES (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.vsibikes.com (the “Site”), or otherwise interact with us (collectively, the
“Services”).

This Privacy Policy forms part of, and should be read together with, our Terms & Conditions, Cookie Policy, and Returns, Refunds & Warranty Policy.

1. Who We Are
VSIBIKES is the data controller responsible for your personal data.

Contact:  info@vsibikes.com

2. Personal Information We Collect

Information You Provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via Shopify and payment providers)
  • Customer support communications

Information Collected Automatically

  • IP address
  • Browser and device information
  • Cookies and usage data
  • Pages visited and interactions with the Site

Information from Third Parties

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping and logistics providers
  • Analytics and marketing partners


3. How We Use Your Personal Information

We use personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Manage payments, returns, refunds, and warranties
  • Communicate with you regarding orders or enquiries
  • Improve our Site, products, and Services
  • Send marketing communications (where permitted)
  • Detect fraud and maintain security
  • Comply with legal and regulatory obligations

4. Legal Bases for Processing (GDPR / UK GDPR)

We process personal data under one or more of the following legal bases:

  • Performance of a contract
  • Legitimate interests
  • Consent
  • Legal obligation

5. Shopify Checkout & Payment Processing

Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.

When you make a purchase, your personal information is processed through Shopify’s checkout system, including:

  • Name
  • Billing and shipping address
  • Email address
  • Payment information

All payment transactions are encrypted and processed in accordance with PCI-DSS standards. VSIBIKES does not store or process credit card details directly.

Shopify and its payment partners may process your data to:

  • Complete transactions
  • Prevent fraud
  • Comply with legal obligations

6. Sharing Personal Information

We do not sell your personal information.

We may share personal data with trusted service providers, including:

  • Shopify
  • Payment processors
  • Shipping and logistics partners
  • IT, analytics, and marketing providers

All third parties are contractually required to process personal data securely and lawfully.

7. Cookies

We use cookies and similar technologies as described in our Cookie Policy.
Cookies are used to:

  • Enable essential site functionality
  • Analyse website traffic
  • Improve user experience

Cookie preferences can be managed via our cookie banner or browser settings.

8. Marketing Communications

We may send marketing communications if:

You have opted in, or
You are an existing customer receiving information about similar products

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails, or
  • Contacting info@vsibikes.com

9. Returns, Refunds & Warranty – Personal Data

When you request a return, refund, warranty claim, or replacement, we may collect additional personal information, including:

  • Order numbers
  • Proof of purchase
  • Product serial numbers
  • Product images
  • Shipping and contact details

This data is used solely to:

  • Assess eligibility
  • Process replacements, refunds, or repairs
  • Comply with legal and accounting requirements

Such data is processed under contractual necessity and legal obligation and is not used for marketing unless separate consent is provided.

10. International Data Transfers

Your personal information may be transferred outside your country of residence, including to Canada and the United States.

Where required, we implement appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • GDPR-compliant data-processing agreements

11. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Meet legal, tax, and regulatory requirements

12. Your Rights (GDPR / UK GDPR / DSGVO)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

You may also lodge a complaint with your local data-protection authority.

13. Additional Information for Customers in Germany (DSGVO)

If you are located in Germany or another EU member state:

  • Processing is based on Article 6(1) GDPR
  • You may object to processing for direct marketing at any time
  • You may lodge a complaint with your relevant Landesdatenschutzbehörde

14. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request access to or deletion of your personal information
  • Opt out of the “sale” or “sharing” of personal information
  • Not be discriminated against for exercising your rights

VSIBIKES does not sell or share personal information.

Requests can be made by contacting info@vsibikes.com.

15. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

17. Contact

info@vsibikes.com

 

VSIBIKES COOKIE POLICY

Last updated: 01 January 2026

This Cookie Policy explains how VSIBIKES uses cookies and similar technologies on www.vsibikes.com.

This policy should be read together with our Privacy Policy and Terms & Conditions.

1. What Are Cookies?

Cookies are small text files stored on your device to help websites function properly and improve user experience.

2. Types of Cookies We Use

Strictly Necessary Cookies

Required for:

  • Secure checkout
  • Shopping cart functionality
  • Account login

These cookies cannot be disabled.

Performance & Analytics Cookies

Used to analyse site usage and performance.

Functional Cookies

Used to remember preferences such as language and region.

Marketing Cookies
Used for advertising and campaign measurement, only where consent is provided.

3. Shopify & Third-Party Cookies

Shopify and third-party service providers may place cookies required for secure transactions and fraud prevention.

4. Cookie Consent

Where legally required, cookies are activated only after consent via our cookie banner. Consent can be withdrawn at any
time.

5. Managing Cookies

Cookies can be managed or disabled via browser settings. Some site features may not function correctly if cookies are
disabled.

6. Changes to This Policy

We may update this Cookie Policy periodically.

7. Contact
info@vsibikes.com